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Answers to all your questions
If a Roman asks you for help, you’ll know what to say!
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Is it possible to swim with the dolphins?
For your security, it is strictly forbidden.
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I have too many purchases to carry. Is there a place where I can leave them?
We have an even better solution! The “Smart Service” allows you to leave your purchases in the shops, to profit fully from your day, and, at the end of your visit, from 4.30pm onwards, to pick up everything you bought at the "Grand Marché de Lutèce".
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I would like to exchange an article that has a defect. What should I do?
Send your article along with the receipt to: Permanence Services Marchands - Parc Astérix - BP8 – 60128 – Plailly - France. This department will take care of the exchange.
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Are your products for sale in “Astérix” shops outside the park?
We do not have shops outside the park. We recommend that you make the most of your visit to purchase any items that interest you!
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I lost something during my visit, whom should I contact?
Contact the Welcome Service, which is in charge of lost and found, on 00 33 3 44 62 31 90 or send an email to the following address: accueilvisiteurs@parcasterix.com.
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If my child goes missing onsite, whom should I contact?
All children who are lost are taken to the Welcome Desk. To avoid this kind of problem, do not hesitate to arrange an agreed meeting place. Parc Astérix also provides bracelets that allow you to indicate clearly the identity of the child and the telephone number where you can be reached.
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Are prams available inside the park?
We can provide prams for rent 5€.
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Where can I find a wheel chair?
At our welcome desk, at the entrance to the park, you can borrow a wheelchair for the day. You will need to show some identification and leave a deposit of €50. Reminder: the number of wheel chairs is limited.
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Is there a taxi service in the park?
We do not have a taxi service but it is possible to call a taxi from the Welcome Desk.
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Is it possible to post mail from Parc Astérix?
Yes, there are post boxes at the Welcome Service.
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I would like to withdraw money from an ATM machine, is it possible in the park?
Yes, there are 3 ATM machines in the park, 2 at the entrance at the “Crédit Latin”, and the other at the post office which is in the middle of the park, Rue de Paris.
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Is the entertainment at Peur sur le Parc suitable for young children?
Some of the entertainment is specifically designed for children such as the make-up workshops and meeting our characters and other malicious creatures. La Forêt d’Idefix with its five attractions is perfect for Young Gauls and will be decorated during this period. For all other attractions, it is up to parents to take a decision based on the sensitivity of each child.
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Which shows will be on during Peur sur le Parc?
The shows that will be running are “Révérence” in the Delphinarium,the show Métamorphosis in Théâtre de la Fontaine, Magna Maleficus and his magic show and the four Hauting House. Entertainment will also be available in the Village Gaulois from 12.00pm onwards.
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What time does the entertainment in les Maisons Hantées begin during Peur sur le Parc ?
The Peur sur le Parc entertainment in les Maisons Hantées begins at midday.
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What ticket types are available for Peur sur le Parc at Parc Astérix ?
Day tickets (Liberté, Futé, Journée Premium) give access to the extended opening days on 12th, 19th, 26th, 29th october up until 10pm. However, for the late-night openings on 30th, 31st October and 1st, 2nd November, you will need a specific ticket. The Jours Malins tickets will not be on sale during the late-night openings. Accommodation packages in "Hotel des trois Hiboux" et "La Cité Suspendue" include entrance to the park and to the late-night openings for an additional fee of €15.
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